TRA Reviews
Great support and fast and friendly service Very responsive and responsible business .it's nice to buy a product these days and be able to speak to people with technical knowledge of their products .
Really happy with our purchase so far. Bought from their ebay store two years ago, it had a very rough install (due to us cutting the hole too small, we didn’t read their excellent instructions!) and still going strong. It’s just a great design in general, was cheaper than anything else we found, arrived fast and has been nice and satisfying to use.
Easy website Thanks
A great company, with very helpful staff. Purchased a single caravan step and the FIVE STEP LADDER so far from them. Quick postage both times and just cannot give up the chance to show people the 5 Step Ladder, especially by cleaning the solar panels on the roof of my van. Highly recommend them for any purchase for your van or home.
I found exactly what I wanted, at a great price👍
The new TRA website is fantastic. They’ve really done a great job of making it simple and easy to use.
Like the new website - good product range too. Will look more closely for stuff I need for the van.
Delivery was super fast. Product is light and compact and will fit perfectly inside our caravan's front tunnel.
Ordered 3.8m portable telescopic ladder with carry bag, arrived before estimated time & is a fantastic product
Excellent product and great service.
Great product,5step,stepladder,made job of attaching high roof poptop awning to antiflappers very easy.
I purchased this ladder as a surprise for my very hard to impress husband. He was absolutely thrilled with the concept, design and strength of this fantastic little ladder. He has even built a custom made shelf for it in our van. 5 stars from us!
I had a fault with a step stool and sent an email to Nathan showing the issue. He was friendly and helpful and said if it was a faulty TRA product he would make sure it was resolved. His response was almost immediate, didn't question what had caused the fault and said he would send a free replace plus no charge for shipping. Cant ask for better after sales service and backing up the products TRA sells. Highly recommended
So we have a hybrid camper and custom awning some 3 meters height and 8 meters long so there’s support poles like rafters the thing is this getting that height but being stable also packing away as everything condenses down our new found ladder does it all and with simplicity!
Decent products at decent prices.
What a wonderful company to deal with. Their service was amazing . Received the goods in record time and will be my go to business when I need something in the future.
Everything so far is quality, delivery is fast, the team are very responsive
TRA were incredible to purchase from, a level of customer service that I have not experienced for years in any industry. I had a small issue with a product and they were super helpful/speedy to rectify the problem. Kudos to Nathan and the team
Recently ordered a Sirocco fan mistakenly in black contacted TRA immediately and they changed to white shipped on Tuesday and I received unit on Thursday from Qld to WA .Brilliant service could not believe the fast delivery also no shipping cost and a great price. Great stuff TRA
Highly recommended 👍I've been extremely happy with the Tra motorised, rain-sensing roof vents I put on my caravan to replace the quickly perishing originals. They are lasting well, having been in the WA sun for about 5 years now. The convenience of both the rain sensing feature and remote control is unbelievable. I can air out the van from my balcony, with protection should I forget to close them. Seriously... you'd never go back to manual vents.Unfortunately I'd disconnectedly the battery and left a vent open just before a storm went through. The vents were flooded, and whilst I could resuscitate one of the control boards, the other was permanently damaged from being immersed. I thought I'd be lucky to be able to even get a part... for any amount of money... and was sure I'd be buying a whole new vent. However instead I received first-class product support, with a new PCB in the mail the next day, at a price no one could ever complain about.Impressed to say the least.
Super quick delivery and awesome service. My order arrived the next day, packed well. Could not be happier!
Great range of products,good prices friendly service
Great service. Very fast delivery. Thanks
Great service, prompt delivery of wheel levelling ramps to Tasmania. Highly recommend TRA. Thanks
Great double caravan step product built tough yet easy to fit & works a treat!! The other thing with this company is worth mentioning is the delivery service is excellent they seem to dispatch orders the same day & my order was on my door 48 hours later ......... Well done Nathan & the team at TRA Australia 🙂
Purchased the XL Illuminating folding step, received promptly and the step is excellent quality, strong and solid, very good size compared to others in the market, positive leg locking and easy to fold, highly recommended.
Ordered Tuesday night received Wednesday afternoon, what great service.
Received the product very quickly. Product was faulty when opened. Nathan dispatched replacement immediately, no questions asked. Could not ask for more friendly and efficient service. Would not hesitate to recommend TRA to friends and family.
Good service and delivery.... product is great quality and works as expected... thanks
I had a Sirocco fan that stopped working. It was replaced even though it was out of the warranty period. Nathan your customer service is just not found in most businesses these days. Again thank you so much.
TRV were very responsive delivered my table to Cairns quickly and the product was excellent quality and great value for money.
Really good customer service and the prices are affordable for stuffs that we desire for ....
Goods received promptly and on good condition. Step ladder works well, which I have also found to be very useful.
Found our product to be great quality so far. The delivery was quick and the product was easy to purchase. Recommend as a good place to purchase from.
Good service and quality products.
Product great quality and at a fair price. Delivered on time. Recommend using to my friends.
Very good product, fast delivery, very happy with the transaction overall 🙂
These guys are so good to deal with. Honest, knowledgeable and efficient. Would highly recommend.
Excellent advice and service
I ordered the light/fan at night, it was shipped the next day and arrived the day after that. I am in SA and it came from QLD. I paid a minimal amount extra, I think about $7 for express delivery. I am so impressed with the prompt service. Thank you
Quick Delivery
Earlier than expected delivery
Earlier than expected and to my door
Great service. Item arrived within days of ordering.
Really easy website to navigate and ordering was a breeze. The item was on pre order and arrived on the scheduled date.
Super fast delivery, thank you. Great Product
The item arrived on time and in good condition.
Product was packaged well and promptly delivered.
Great customer service, ordered new steps late Friday and they arrives Tuesday, couldn’t have asked for any quicker delivery. Highly recommend
Easy and a good, quick delivery.
Easy to order great service
Excellent products and great customer service
Website showed incorrect product details. However, service and delivery were great.
Easy
Awesome shop with great products! Great and friendly service!
real quick service.
Easy to deal with and the order arrived quickly.
Easy online order and timely delivery.
Good price, easy to order with timely delivery.
. Easy to order and fast delivery
great customer service, quick delivery
Works well, good price
Excellent service
Website was easy to use, customer service was excellent and the delivery was easy.
Easy and efficient
Great service
Delivery was prompt
Super fast delivery to Victoria
Delivery faster than expected, ladder as described
super fast delivery time great work Tra
Good except for delivery man
Comments relate to 2 skylights, extractor fan and smoked lid. Always helpful, friendly and knowledgeable.
Excellent service
Very prompt delivery and kept me informed
We are very pleased with every aspect of the delivery, thank you.
Excellent service.
item arrived promptly
The information and delivery I received was first class, it’s rare now days for an online shop to bother to respond to requests for information.
Excellent service, ordered one day, delivered interstate the next
Great products and prompt delivery.
Excellent service
Fast delivery & item as described.
Easy to order and deliver was very prompt
excellent fast service, good quality unit can't wait to get installed in the van.
First time order with TRA Australia. Impressed with the service and delivery. Questions answered quickly on the phone and order shipped immediately. Highly recommend and will be using as a regular supplier in the future. Thank you for your assistance and quick processing of my order.
Very fast and efficient service.
Good solid product. 👌
Fantastic service and delivery,
Very quick delivery.
Fast delivery
Could not believe how quickly I received the roof hatch.
Quick delivery
Easy purchase , easy delivery, easy installation. Product exceeded our expectations. Will be purchasing another one.
Excellent delivery time
Customer service - I emailed regarding a products size to make sure it would be correct and received immediate response with all info needed.
Delivery - it was faster to get something delivered from interstate than living 1 hr away from Adelaide.
Product - exactly what the website stated. So far so good. Price point is good value as well.
Excellent
Absolutely fantastic, service product and super fast delivery again fantastic company ???? ????
Best products and best service!!
Great customer service and fast delivery
On time ...awesome
Excellent ! Thank You
Delivery has exceeded expectations it was very fast. We had it posted to our next caravan park we were staying at.
The ladder arrived promptly via AusPost and was well packaged. There was good communication and it was an easy transaction.
TRA offered amazing service and an excellent product. The engagement was professional and communicative, unlike some other online retailers. My product arrived earlier than estimated to my great delight. I would have no hesitation in recommending TRA to others.
Quick delivery ,product as ordered
Excellent & fast service Ordered Friday evening arrived following Tuesday.
Fast
Excellent all round
Great job
VERY GOOD
Fast delivery
Great product and seamless transaction.
Good experience!
Easy to order and fast delivery
Ordering was easy and ladder arrived quickly and in excellent condition
Great help over phone to check if it was the correct one.
Great was delivered in only a few days
I ordered before 2pm and my parcel arrived the next day, excellent service
Great costumer service from my first email enquiring about a spare part to receiving my delivery.
Super easy website to navigate, and parcel tracking information for my purchase.
Thanks to everyone at TRA
Our ordered van step only took ,one sleep it was here in the morning
Great arrived quickly.
Very fast postage bought today delivered tomorrow how good is this
On-line order, delivery was within a few days of placing the order, very happy.
Very easy to order, arrived extremely quickly and fit a treat. Thanks
The website is easy enough to navigate and place an order, good communications and quick delivery
. The website was easy to navigate, and delivery was very quick. Was kept up to date on the progress of my purchase regularly right up to delivery day.
Very fast delivery. Will shop with them again
Great product & prompt
Quick delivery, ladder very suitable for my campervan and around the house
Very easy process and swift delivery
Good service
Item purchase and delivery was excellent
Great service
We ordered Tuesday and the ladder arrived Friday.
Excellent customer service and delivery
Just want we were looking for, quick delivery. Thank you.
The ladder was delivered to rural NSW within a week of ordering
Exceptional phone manner and very speedy delivery. Very impressed. Even ran me through step by step on the website until I had found exactly what I was looking for.
I purchased this at the last minute for my husband not expecting it to arrive overnight due to Christmas but you guys made it happen. It’s was awesome
delivered early
Communication was excellent, delivery time was well above what was expected.
Perfect
Happy with the replacement corners and the fast delivery
No Comment as I have not received order
Delivered promptly within stated time
Website was easy to navigate. Impressed with the Quick delivery plus tracking was excellent
Good product, price and delivery
Quick.
Fast service
Effective and efficient
Very easy business to deal with, great service, efficient
Very happy
very good to do business with
Thanks website is good has most things i c oiuld need.
Shipment was received within working days from ordering.
Great ladder for our off road van and fast service.
Great service very prompt
Great
Delivered in a short time
Excellant
answered my question quickly, pity old instruction are with new model unit . that led to some concerns
Great service and value plus the delivery was very fast. I would buy from this seller again.
Quick postage, LED very bright, good quality
Great
All good
The product arrived within a week of it being ordered. I would be happy to use this company again and to recommend it to others.
Fast delivery and perfect fit
fast
Fast delivery and item as described
Very responsive and friendly when my wife picked up the ladder from the factory.
Great service and great value.
Great
Easy to use website, kept me informed the entire time
Excellent
Cannot fault any of my experiences with TRA, from my phone calls to them, the advice & help provided. I ordered a telescopic ladder from them, had to wait to it to come in, they kept in touch with me & I received the ladder earlier than expected. You cannot go wrong dealing with these people.
Great helpful staff, Amy and Nathan, great customer service, all to rare these days. I would highly recommend this company.
Quick response and delivery
No problem with delivery, was as expected, coming to tassie
great price, good service, delivered on time
Super easy to order and fast shipping. Very happy ????
Great service
Fast delivery
ok
Easy to use website and great range of quality products
Delivery was very good, Notifications were spot on so I would recommend TRA to friends.
Very good service
Great follw up service
Good service, free postage, timely delivery
I have ordered multiple times and TRA are always quick to send. Products are always what we bought and postage is super good.
Excellent and easy to use website
Thank you so mauch for the quick delivery!
Some poor quality pictures?
I take my hat off to TRA, amazing service!
Super fast, came quick!
Clean, fresh and simple to use, fast delivery!
Excellent response and service
Easy to navigate website. Fast and on time delivery.
Quick delivery
Fast efficient service
Top service
Great exactly as described
Great ladder great service & so quick
Great service
Terrific service and speedy response to our requests
Website is well designed and product information presented is clear and covers all that one would expect.
Ordering, communication and delivery all went well.
Highly recommend this company for its products and service. Very professional and easy to deal with.
Very user friendly website and fast delivery service, has used a few times now. ????
Easy order system arrived quickly.
super fast delivery
Great service
Great website and speedy delivery
Very easy to make order.
Fantastic. Good and prompt interaction pre-sale, then speedy delivery.
Awesome site great prices and fantastic delivery time
Website is easy to navigate, online ordering was straight forward and dispatch/delivery very quick. Plenty of emails advising status of order. Very good customer service.
Excellent service and really efficient delivery time.
Goods arrived as described.
Easy to use. Great delivery time
Product, service, delivery were exceptional. I would certainly recommend this company and products.
Easy to navigate the website, a simple purchase process.
Brilliant delivery - packed well, and arrived before date!
Clearing ordering process and prompt dispatching.
My goods arrived on time in four days as quoted and my follow up question by email was answered the next day. Customer service and delivery
were both excellent
Great service and product
Product arrived within 24hrs, securely packaged.
The ladder arrived very quickly and was easy to track.
Very impressed! Ordered on Monday afternoon and steps arrived Friday morning. Not bad considering they travelled from Qld to Adelaide. Customer service was great. Product very good price too. I would order from TRA again for sure.
Absolutely outstanding service - prompt communication and clearly looking out for their customers. Couldn't be happier!
Excellent to deal with will use TRA again in the future
Very prompt delivery
I’m very impressed with the new website, the customer service and support that I received with my latest purchase from TRA. I feel they excelled in every aspect and I am very happy with my purchase. I recommend TRA to anyone looking for a quality product with excellent customer service.
Ordered and delivered in 2 1/2 days... great service...
Brilliant service , need to get another one for a different section . Thanks guys
excellent service. received on 2nd day.Thanks
Excellent service and a quick delivery, great company to deal with.
Good service...no great!
Very happy with the service and quick delivery.
Great service
easy to order and delivered promptly
Very professional and quick delivery. Great quality
On time and without any fuss.
It was very easy to order from TRA Australia and my order was delivered very quickly.
Great service and took two days to get here. Brilliant
TRA Products are a very good standard and would buy again no problems very happy with them.
Absolutely blown away with the product,delivery speed and the ease of the ordering process.Well done ✅
Really amazing service and the best shipping prices around. Thanks for all your advice Amy.
Fast delivery and great product. Couldn't fault the service.
The customer service at TRA are very friendly helpful and answer any questions quickly. Delivery is via Star Track and was 2 days after placing the order. Very happy with the ladder and would recommend TRA and their ladders to very one.
Great customer service and delivery times.
Fantastic service and product is what is what I brought
Very plesant and helpful. Fast delivery
Web site easy to use and delivered on time
I apologise for my previous comment. The ladder arrived and I wasn’t notified by the person looking after my house.
The service i received was great. 3 days from order to delivery, fantastic
Wonderful experience
White 6.5inch Waterproof 120 Wat... 
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